Get My Payment - IRS website

[paulcpa]

A client filed tax returns for 2018 and 2019 and owed taxes in both years. Therefore, there were no routing or account numbers on the tax return for direct deposit. The client asked me to input the necessary information so he would get a direct deposit and not have to wait for a paper check. I opened the IRS website and clicked on "Get My Payment" and entered the four pieces of information (soc. sec.. #, date of birth, street address and zip code). I was then directed to a page to answer additional questions and input the required bank numbers. It worked fine and was accepted.

A second client in the same situation asked me to do the same thing. After inputting the first four pieces of information I received a message stating "we cannot determine your eligibility for a payment at this time." I confirmed the information with the client and inputted it several more times, receiving the same message. Has anyone else had this issue? A call to IRS would be futile.

[EvenKeelTax]

Yes, I got the same thing for my wife and I. We had a balance due in 2018, and we didn't file 2019 yet but when we do file we will owe. Tried it yesterday and tried it again today, same message. Also tried it for a client/friend today and the same thing happened. We both get "We cannot determine your eligibility at this time..." I poked around some on the web, read another forum, and it seems that a lot of people who filed in 2018 with balances due and who have not filed 2019 taxes yet are getting the same message. It seems very common in fact.

[ATSMAN]

If you had a balance due in 2018 and have not filed 2019 with DD then you are at the back of the line. If you are a Trump fan you can get a check with his name on it!

[TAXNJ]

If you had a balance due in 2018 and have not filed 2019 with DD then you are at the back of the line. If you are a Trump fan you can get a check with his name on it!

Why is it different for the Original Poster’s client in the 1st paragraph vs. client in 2nd paragraph and reply poster?

[paulcpa]

Based on the responses it could be that client #1 filed his 2019 taxes previously but client #2 has not.

[Lion]

I don't think they've uploaded all the 2018 data yet. And, if the system is overwhelmed, it gives a generic message. Wait a day.

[Uncle Sam]

If that's the case then it SHOULDN'T be instructing to have the 2018 tax return data available to refer to and tell the public the truth as to the priority in the issuance of the checks instead of throwing a bone out to tease us and then get us frustrated due to the government's lack of adequate programming.

[TAXNJ]

Based on the responses it could be that client #1 filed his 2019 taxes previously but client #2 has not.

But your post states “...A second client in the same situation....” that is why the question was asked.