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    #16
    My clients expect my fees to go up a little each year, just like everything else. The only complaints I get are from clients whose situation changed enough to warrant a noticeable jump in fees, and when I explain that, they usually get it. I don't send a letter notifying clients of a fee hike, and not sure they'd even read it if I did. I only send one letter out a year (except I do mail them all Christmas cards), and that is the letter with their tax organizer, and I can tell by the questions they ask that most of them didn't read the letter.

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      #17
      Originally posted by manyhappyreturns View Post
      and that is the letter with their tax organizer, and I can tell by the questions they ask that most of them didn't read the letter.
      My clients get a postcard reminding them to make an appointment and those get mailed out the first week of January. They only get an organizer if they request one.

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