Worst Customer Support Ever

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  • Skate1968
    Senior Member
    • Nov 2006
    • 199

    #1

    Worst Customer Support Ever

    Was using H&R Block tax software (yeah, i know, don't ask).

    Anyhow i had a problem. There was an error and i didn't know what screen to correct it in.

    After lots of talk with phone support i got this....


    "Go to the beginning of the return an got throught the whole thing very carefully and see where it is...."


    What the... !!!

    Eventually i found it on my own, but NOT how this kid told me to look for it.

    OK, rant over. Thanks for listening.

    [salut smilie face]
  • FEDUKE404
    Senior Member
    • May 2007
    • 3646

    #2
    Explanation

    It is quite likely your local barber/auto mechanic has more tax knowledge than the person who responded to your call....

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    • Skate1968
      Senior Member
      • Nov 2006
      • 199

      #3
      Originally posted by FEDUKE404
      It is quite likely your local barber/auto mechanic has more tax knowledge than the person who responded to your call....
      Yes.

      And they probably wouldn't waste so much of your time talking on the phone either.

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