FYI Quickbooks Payroll Users

[Mo Sheets]

Good Evening Everyone!

I just thought I would pass along some information before someone else wastes an entire day (like me!) on trying to download the latest Quickbooks Payroll Updates.

I attempted to download the updates yesterday and received the following error message:

Error 15223 The Quickbooks update did not complete successfully. Quickbooks is unable to verify the digital signature of a file that you are trying to download.

To make a long story short.....there is nothing wrong with your system if you have never had problems downloading payroll updates in the past. Quickbooks is aware of the problem and is estimating a resolution in 24-72 hours.

In the meantime, for Indiana employers, PLEASE NOTE.....The base rate for Indiana unemployment which increased to $9500.00 as of 1/1/2011 and was correct in prior updates HAS NOW REVERTED BACK TO $7000.00. Once again, Quickbooks is aware of this too.

I wonder why Quickbooks can send me umpteen e-mails trying to get me to upgrade or buy a new product but can't bother to send me an e-mail letting me know the problem is on THEIR END when an update is not completing normally.

Sorry....off my soapbox for now.

Mo

[Gretel]

Thanks for the posting, Mo. Are you referring to QB 2011 or another year?

[Mo Sheets]

My version is 2009....

I have Premier for Accountants 2009 but it is affecting more than just the 2009. Several people with 2011 have had issues too.

I was finally able to get mine fixed as of 5:30 p.m. tonight. QB sent out instructions to users who were having problems downloading the update. Part of the problem is the VeriSign certificate dates were causing issues. They also had you register two other files. If you need details, just let me know and I can e-mail it to you.

Another problem though....I received an e-mail from Quickbooks today that luckily went to my "junk" mailbox. It asked you to click on a link....I called tech support and they had me forward it to spoof@intuit.com. About an hour later, they posted a message on their website notifying folks not to click on the link, which I hadn't done thank goodness.

Mo

[Gretel]

Oh, my gosh. I am glad you got it fixed and guess I can call myself lucky not having any problems. I use 2011.