Irritating Clients
Don't clients irritate you when, even after going through their information during the interview, and finding out that they did not bring in something very important, that you write down what you need in detail, give it to the client, and 3 weeks later either show up with the wrong information or call and ask where is his return as he forgot that you needed something?
I just had one that disposed of lots of mutual funds and the 1099B had no cost basis. I had the prior years purchases and reinvestments, just not 2005. So, during the interview I asked the client to bring in her monthly brokerage statements so that I could get the detail from the monthly statements.
She showed up Thursday, dropped them off with my wife, and left. Looking at them yesterday I see that she just brought the top page of the monthly brokerage statements showing the account's value. Page 1 of 5/6/4/7/8....! (that is printed on the page she brought in) Nothing on the detail. I called client and she said that is all that she received. Duh. She is going to look further.
Don't clients irritate you when, even after going through their information during the interview, and finding out that they did not bring in something very important, that you write down what you need in detail, give it to the client, and 3 weeks later either show up with the wrong information or call and ask where is his return as he forgot that you needed something?
I just had one that disposed of lots of mutual funds and the 1099B had no cost basis. I had the prior years purchases and reinvestments, just not 2005. So, during the interview I asked the client to bring in her monthly brokerage statements so that I could get the detail from the monthly statements.
She showed up Thursday, dropped them off with my wife, and left. Looking at them yesterday I see that she just brought the top page of the monthly brokerage statements showing the account's value. Page 1 of 5/6/4/7/8....! (that is printed on the page she brought in) Nothing on the detail. I called client and she said that is all that she received. Duh. She is going to look further.
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