How many problems should I expect with my tax software and when should I think about a new company or a new computer and indeed how do I decide which to think in terms of? Here's a synopsis of my history.
When I worked for a big box company from 92 to 02 there were problems every single year. We would get notice time after time that under particular circumstances the program would go wrong and here was the workaround. At most three days later a fix would be announced but many of the fixes caused their own problems. My last two years the problem was not so much glitches in installed software as it was that updates simply would not load. By this time I was an Office Manager and staff would repeatedly beg me to put off updates until after their shifts so the next people would deal with the headaches.
Then in 03 I worked for another company and I don't remember software as a problem.
I went out on my own for 05 and all following years and I do not recall any glitches until this year. Yes one reseller of Intellitax did not make the State Business Software available until the morning of 3/15 but that was the reseller's business decision and not a glitch. The software was available in January.
Then this year I have had headaches. Last week I had to un-install and reinstall all the state modules and tonight I had to un-install and reinstall one state.
Should I think of this year as more or less normal? Should I think of this year as a fluke? Should I think of replacing my computer? Should I think or replacing my software? What say you?
When I worked for a big box company from 92 to 02 there were problems every single year. We would get notice time after time that under particular circumstances the program would go wrong and here was the workaround. At most three days later a fix would be announced but many of the fixes caused their own problems. My last two years the problem was not so much glitches in installed software as it was that updates simply would not load. By this time I was an Office Manager and staff would repeatedly beg me to put off updates until after their shifts so the next people would deal with the headaches.
Then in 03 I worked for another company and I don't remember software as a problem.
I went out on my own for 05 and all following years and I do not recall any glitches until this year. Yes one reseller of Intellitax did not make the State Business Software available until the morning of 3/15 but that was the reseller's business decision and not a glitch. The software was available in January.
Then this year I have had headaches. Last week I had to un-install and reinstall all the state modules and tonight I had to un-install and reinstall one state.
Should I think of this year as more or less normal? Should I think of this year as a fluke? Should I think of replacing my computer? Should I think or replacing my software? What say you?
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