H&R Block clients get back $1300 more on the average

[David1980]

I wonder what HRB tells those who paid too little tax because of improperly prepared returns? Unfortunately, that's the situation I've seen most often. Nobody wants to hear they should amend their return and pay more.

Probably doesn't matter and probably doesn't happen too much. I mean most people aren't going to rush out and get a return they think gives them too much checked like they are if it gives too little. Simply because the prospect if getting more money is pretty motivating.

When it does come up the taxpayer probably more often than not just says that HR is wrong/their person did it right, in that normal denial complex.

I suppose HR could use that as a selling line for their peace of mind product on the normal return. "See, if you had done this with us and purchased peace of mind you'd be covered!"

[newbie]

Do they charge for the 2nd look now? It was suggested by someone on this or a different board to have someone that was not happy with their return to go to H&R because they review for nothing. I told one person this and they said they charge $30 to take a second look? Maybe it's just our local office?

[Zee]

$1300 is a large error, my guess is these are EIC, Child Credits, etc. Most likely, friends of those that have benefited.

[KBTS]

Do they charge for the 2nd look now? It was suggested by someone on this or a different board to have someone that was not happy with their return to go to H&R because they review for nothing. I told one person this and they said they charge $30 to take a second look? Maybe it's just our local office?

According to the HRB website, the Second Look costs $29.

[Jesse]

$1300 is a large error, my guess is these are EIC, Child Credits, etc. Most likely, friends of those that have benefited.

This is my thoughts as well. A qualifying individual that did their own tax prep might have thought the EIC was too good to be true, or as I have come across often times the custodial parent allows the noncustodial parent the dependency deduction and does not realize they still qualify for EIC. A couple large EIC errors can really anti-up the average refund amount.