Two JH managers have surfaced on the board.
It sounds like the Florida office of ecb34691 has a good colony in place for Jackson-Hewitt.
I'm surprised that they have retained a manager of his caliber, and that he has several EAs working for him.
I haven't worked for JH but my observation of them is, unfortunately, closer to that of TaxManDan. Most offices around here are as he describes. Minimum wage personnel, little expertise, overwhelming emphasis on EIC and especially RALs, and reduction of tax preparation skill to simply entering data into their software package. The calculation of EIC and RAL is a product of the software only, and not the JH employee. Of course, the calculation of EIC is software for most of us, but at least I calculate it manually for a cross-check, and also employ a modicum of questions to make sure the taxpayer qualifies.
Most of the JH offices in my area are leap-years behind H&R Block. Block also gravitates to the easy profit crowd, but has deep quality control procedures in place, and by comparison, infinitely more resources. I have not been able to attract many younger customers because I don't offer RALs, and these younger folks are flocking to JH and HRB, so in spite of my criticism, they have become worthy competition. Fact of the matter, I don't believe either organization is challenged by their ownership to pursue tougher returns, businesses, investors, etc. who are not a market for EIC and RALs.
Yes, I realize the above statements are not the kind that wins friends and influences people, but this was simply a statement for what it was, and not meant to demean anyone.
Very proud to have "met" both TaxManDan and ecb34691 on the board. ecb34691, if your office can represent a model for JH, then maybe the future of Jackson-Hewitt is in good hands.
Regards, Ron J.
It sounds like the Florida office of ecb34691 has a good colony in place for Jackson-Hewitt.
I'm surprised that they have retained a manager of his caliber, and that he has several EAs working for him.
I haven't worked for JH but my observation of them is, unfortunately, closer to that of TaxManDan. Most offices around here are as he describes. Minimum wage personnel, little expertise, overwhelming emphasis on EIC and especially RALs, and reduction of tax preparation skill to simply entering data into their software package. The calculation of EIC and RAL is a product of the software only, and not the JH employee. Of course, the calculation of EIC is software for most of us, but at least I calculate it manually for a cross-check, and also employ a modicum of questions to make sure the taxpayer qualifies.
Most of the JH offices in my area are leap-years behind H&R Block. Block also gravitates to the easy profit crowd, but has deep quality control procedures in place, and by comparison, infinitely more resources. I have not been able to attract many younger customers because I don't offer RALs, and these younger folks are flocking to JH and HRB, so in spite of my criticism, they have become worthy competition. Fact of the matter, I don't believe either organization is challenged by their ownership to pursue tougher returns, businesses, investors, etc. who are not a market for EIC and RALs.
Yes, I realize the above statements are not the kind that wins friends and influences people, but this was simply a statement for what it was, and not meant to demean anyone.
Very proud to have "met" both TaxManDan and ecb34691 on the board. ecb34691, if your office can represent a model for JH, then maybe the future of Jackson-Hewitt is in good hands.
Regards, Ron J.
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