Oh, Yes
Oh, yes, I definitely asked the mortgage company to send me the signed authorization for me to release information to them before I even spoke to them. (They'd collected it from the client when the process began and he signed a lot of paperwork; sure wish it'd been dated then so I'd know how long it had been going on before they thought to request a letter from me!) They sent it along with a copy of the letter I'd written a year or two ago when our mutual client bought the house he's selling to buy this new house. They wanted a letter just like it with the dates brought current. I did that back in January, and then in February they asked me to add three new statements and fax them the revised letter. That's when I balked and called my manager.
Oh, yes, I definitely asked the mortgage company to send me the signed authorization for me to release information to them before I even spoke to them. (They'd collected it from the client when the process began and he signed a lot of paperwork; sure wish it'd been dated then so I'd know how long it had been going on before they thought to request a letter from me!) They sent it along with a copy of the letter I'd written a year or two ago when our mutual client bought the house he's selling to buy this new house. They wanted a letter just like it with the dates brought current. I did that back in January, and then in February they asked me to add three new statements and fax them the revised letter. That's when I balked and called my manager.
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