Originally posted by Rapid Robert
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Losing business to TurboTax increases as we deal with extra complexity, CPE requirements, software increases, etc. And the self-preparing taxpayer doesn't have to put up with any of this. A perfect example was a client that I had for years. She wanted to claim her brother as an exemption - he moved into her house for 4 months after losing his job, and then moved out again. He had two jobs (i.e. W-2s) and was over 40 years old. There were no other relevant events, and her own income was less than $20K. I told her it wouldn't work. So she buys TurboTax, and tells me not to electronically file because TT allowed her to claim her brother. I refunded her money and don't expect to see her again.
I'm absolutely certain that TT questionnaire would not allow her brother if it were properly answered. She either lied or didn't know how to answer the questions.
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