Get My Payment Input

[Burke]

May be a dumb question, but can't find any instruction or FAQ on this: when inputting SSN, do you put in the dash separators or not? Keep getting message "info does not match our records." (Have tried both ways and still get same message -- all other info is correct.)

[New York Enrolled Agent]

May be a dumb question, but can't find any instruction or FAQ on this: when inputting SSN, do you put in the dash separators or not? Keep getting message "info does not match our records." (Have tried both ways and still get same message -- all other info is correct.)

This is a paste of a post on the NAEA WebBoard - the poster is very knowledgable [the formatting may be crazy due to the paste but the message is clear]

The SSN must be entered

WITHOUT

any dashes. The date of birth must be entered

WITH

slashes. The address and ZIP code (5 digits only) must match the return exactly. The AGI must be entered in whole numbers only

WITHOUT

the comma(s). There's also a list of FAQs on the IRS web page to explain error messages.

[TAXNJ]

May be a dumb question, but can't find any instruction or FAQ on this: when inputting SSN, do you put in the dash separators or not? Keep getting message "info does not match our records." (Have tried both ways and still get same message -- all other info is correct.)

As far as the Address input. If the return shows an apartment #, try on the Get My Payment Input screen - do not enter the apartment # but only the street address. That worked for a client who was having a similar problem

[Y2KEA]

If you don't put dashes in the SS field, why are there spaces for them?

[MichaelDi09]

May be a dumb question, but can't find any instruction or FAQ on this: when inputting SSN, do you put in the dash separators or not? Keep getting message "info does not match our records." (Have tried both ways and still get same message -- all other info is correct.)

I've tried both with and without . get same response, "payment status not available"
I also looked over the faq section to find out if my banking info from 2018 , which I owed money, and was electronically withdrawn from SAME bank account I'm looking for Direct deposit would be ok?
Apparently , IRS will not be able to make a direct deposit, although info was same and provided on 2018 , because it was a balance paid , not a refund direct deposited that year.
Crazy!
I guess I may see a check in mail sometime this summer.

Beyond frustrated with the glitches.

[Lion]

https://higherlogicdownload.s3-external-1.amazonaws.com/NAEA/EIP%20If%20Then%20-%20Two%20Tools%20UPDATED.pdf?AWSAccessKeyId=AKIAVRDO7IEREB57R7MT&Expires=1587503777&Signature=1ZwnGcmAtg809ma65Al9gs7F2Uo%3D

[Burke]

I've tried both with and without. get same response, "payment status not available".

That's not the same thing as "information does not match our records." I never even saw AGI input; must be on a second screen which I couldn't get to. Does it ask for a year for AGI?

[dtlee]

The "Information does not match our records" could come from a couple of things.

First of all, don't fret about the dashes in the Social Security Number; putting them in or leaving them out will not make a difference.

Secondly, the information about the street address in this thread is wrong. It needs to be what the IRS wants (which we do not know), not what was on the return. I had a client whose address on the return was "999 NORTH WHATEVER STREET" and I needed to use "999 N WHATEVER ST" instead. Also, some addresses have dashes in the house number. I had to remove those (in other words, "166-29" becomes "16629"). You also need to leave out the Apartment Number information. Some have suggested better success using this site to first format the street address:

https://www.ups.com/address_validator/search?loc=en_US

Thirdly, I am hearing that using all upper case is the most reliable. I have not tried lower case, so I cannot say for sure.

[Uncle Sam]

Why can't the government come out with CLEAR instructions as to how to input the data that will provide a person with what they came to the site for?
Is it necessary for us all to waste time on whether it's 999 NORTH WHATEVER STREET or 999 N WHATEVER ST?
One would EXPECT that since tax return (or Social Security) data is the source used to provide this money, IRS would state that up front when entering the data requested.

[MichaelDi09]

That's not the same thing as "information does not match our records." I never even saw AGI input; must be on a second screen which I couldn't get to. Does it ask for a year for AGI?

I never saw question asking for AGI . I was just checking on status of my stimulus payment. And I checked again today, same IRS response , then exit .

[sandigi]

I've tried both with and without . get same response, "payment status not available"
I also looked over the faq section to find out if my banking info from 2018 , which I owed money, and was electronically withdrawn from SAME bank account I'm looking for Direct deposit would be ok?
Apparently , IRS will not be able to make a direct deposit, although info was same and provided on 2018 , because it was a balance paid , not a refund direct deposited that year.
Crazy!
I guess I may see a check in mail sometime this summer.

Beyond frustrated with the glitches.

I have a theory although I haven't seen it published on IRS or Treasury sites.
The 2018 & 2019 returns with refund and direct deposit: Stimulus PAYMENT was direct deposited. 5 confirmed cases.
If you owed and even if you paid via ACH payment from tax software, the PAYMENTS were not processed (3 confirmed cases). . . maybe will be processed and paid later?

[ATSMAN]

At this point in time based on my experience with my clients, folks who had a Federal balance due in 2018 or 2019 are in the back of the line. The Get My payment does NOT even recognize them and simply states something like "No information is available". And this is causing much confusion.

[TAXNJ]

At this point in time based on my experience with my clients, folks who had a Federal balance due in 2018 or 2019 are in the back of the line. The Get My payment does NOT even recognize them and simply states something like "No information is available". And this is causing much confusion.

In addition, it seems if a client applied their refund to the following year Estimated tax, they are receiving the same message.

[MichaelDi09]

At this point in time based on my experience with my clients, folks who had a Federal balance due in 2018 or 2019 are in the back of the line. The Get My payment does NOT even recognize them and simply states something like "No information is available". And this is causing much confusion.

I concur , as after digging further into the GET MY PAYMENT link, I found where any balances owed and paid on prior yr 2018 or 2019, using current banking info for withdraw, is NOT being recognized, in this format, for Direct Deposit. Really, really frustrating! And , I would love to know where on the link, I can enter the bank information , so as to avoid waiting for a check in the mail ? Option isn't available to me , as I have searched.

[MichaelDi09]

Just to follow up once again. Based on the GET MY PAYMENT link, I can only add my banking information, for direct deposit , if I e-file a 2019 Tax return. 2018 Taxes were filed, but IRS is not allowing updated information for that year, for purposes of stimulus payment. Back of line I sit...