Get My Payment Input

[Uncle Sam]

Why can't the government come out with CLEAR instructions as to how to input the data that will provide a person with what they came to the site for?
Is it necessary for us all to waste time on whether it's 999 NORTH WHATEVER STREET or 999 N WHATEVER ST?
One would EXPECT that since tax return (or Social Security) data is the source used to provide this money, IRS would state that up front when entering the data requested.

[dtlee]

The "Information does not match our records" could come from a couple of things.

First of all, don't fret about the dashes in the Social Security Number; putting them in or leaving them out will not make a difference.

Secondly, the information about the street address in this thread is wrong. It needs to be what the IRS wants (which we do not know), not what was on the return. I had a client whose address on the return was "999 NORTH WHATEVER STREET" and I needed to use "999 N WHATEVER ST" instead. Also, some addresses have dashes in the house number. I had to remove those (in other words, "166-29" becomes "16629"). You also need to leave out the Apartment Number information. Some have suggested better success using this site to first format the street address:

https://www.ups.com/address_validator/search?loc=en_US

Thirdly, I am hearing that using all upper case is the most reliable. I have not tried lower case, so I cannot say for sure.

[Burke]

I've tried both with and without. get same response, "payment status not available".

That's not the same thing as "information does not match our records." I never even saw AGI input; must be on a second screen which I couldn't get to. Does it ask for a year for AGI?

[Lion]

https://higherlogicdownload.s3-external-1.amazonaws.com/NAEA/EIP%20If%20Then%20-%20Two%20Tools%20UPDATED.pdf?AWSAccessKeyId=AKIAVRDO7IEREB57R7MT&Expires=1587503777&Signature=1ZwnGcmAtg809ma65Al9gs7F2Uo%3D

[MichaelDi09]

May be a dumb question, but can't find any instruction or FAQ on this: when inputting SSN, do you put in the dash separators or not? Keep getting message "info does not match our records." (Have tried both ways and still get same message -- all other info is correct.)

I've tried both with and without . get same response, "payment status not available"
I also looked over the faq section to find out if my banking info from 2018 , which I owed money, and was electronically withdrawn from SAME bank account I'm looking for Direct deposit would be ok?
Apparently , IRS will not be able to make a direct deposit, although info was same and provided on 2018 , because it was a balance paid , not a refund direct deposited that year.
Crazy!
I guess I may see a check in mail sometime this summer.

Beyond frustrated with the glitches.

[Y2KEA]

If you don't put dashes in the SS field, why are there spaces for them?

[TAXNJ]

May be a dumb question, but can't find any instruction or FAQ on this: when inputting SSN, do you put in the dash separators or not? Keep getting message "info does not match our records." (Have tried both ways and still get same message -- all other info is correct.)

As far as the Address input. If the return shows an apartment #, try on the Get My Payment Input screen - do not enter the apartment # but only the street address. That worked for a client who was having a similar problem

[New York Enrolled Agent]

May be a dumb question, but can't find any instruction or FAQ on this: when inputting SSN, do you put in the dash separators or not? Keep getting message "info does not match our records." (Have tried both ways and still get same message -- all other info is correct.)

This is a paste of a post on the NAEA WebBoard - the poster is very knowledgable [the formatting may be crazy due to the paste but the message is clear]

The SSN must be entered

WITHOUT

any dashes. The date of birth must be entered

WITH

slashes. The address and ZIP code (5 digits only) must match the return exactly. The AGI must be entered in whole numbers only

WITHOUT

the comma(s). There's also a list of FAQs on the IRS web page to explain error messages.

[Burke]

May be a dumb question, but can't find any instruction or FAQ on this: when inputting SSN, do you put in the dash separators or not? Keep getting message "info does not match our records." (Have tried both ways and still get same message -- all other info is correct.)