What to do when customers do not know their costs? Example - 79 year old person receiving long-deceased spouse's pension. Does not have any idea about costs, doesn't even know what "costs" means, and has no way of finding out. Couldn't even begin a telephone call, and has no computer.
Is it ok to just go ahead with the old method?
GH
Is it ok to just go ahead with the old method?
GH
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