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My call to PPS today

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    My call to PPS today

    I will try to make this as short as possible but I will include some details that may help someone on this board.
    Client omitted some stock sales and received a CP2000 for tax year 2009, you know the story right? Well the IRS proposed tax on the sales price with no basis, assumed it was all short term gains, etc. included in the tax calculation is an accuracy related penalty (total increase in tax on their proposal was greater than $5,000). No big deal, been here, done that.

    I filed an amended return because the stock sales resulted in a capital loss for the tax year (2009) and the loss was large enough to carry into 2010 so I also amended 2010. Refunds for both years resulted, everybody is happy.

    The client receives a series of letters. The first letter applied the 2010 refund ($1900) to the proposed balance due for 2009. Remember the amended return for 2009 yielded a refund. The next letter stated the client was due a $600 refund for 2009; huh?

    I called the Practitioner Priority Service (PPS). The first guy tells me the accuracy related penalty was not removed, and I told him it should be because if there is no tax due there are no penalties. He tells me I have to file form 843 along with a letter asking for abatement. I hung up and called them back, hoping to find someone with some common sense but alas, no such luck. She stonewalled me just like the other agent. This is PPS! I told the agent I have done this procedure at least a hundred times and she tells me, "We'll the rules are changing all the time, everyday, sometimes every minute (clearly being sarcastic)". I said, "what a burden on the taxpayer!" She said, "The taxpayer? What about us? We have to learn this stuff!" I rudely thanked her for wasting my time.

    I called TAS (taxpayer advocate). She told me this was not the realm to debate penalties and I should write a letter. I told he there is no reason to write a letter, the IRS should automatically abate the penalty! She then transferred me to the AUR office because they were the ones that charged the penalty.

    I haven't dealt much with AUR but this guy was on the ball. He said, after checking my facts and the client's returns, that it is pretty obvious the accuracy related penalty should have been removed automatically! Amen brother! Finally someone who gets it! He said the penalty was erroneously staying on the account even though the tax on the CP2000 was corrected by the 1040X. He also said there was a glitch in the computers hat caused this to occur (this could be beneficial to someone). I am sure there must be other taxpayers who have had this happen to them, maybe some of your clients.

    The point of this story is to not give up and like LG Brooks says, "Sometimes you have to tell the IRS how to do their jobs!" Or something like that. It's a shame the IRS gets away with treating taxpayers this way. If my client would have called the IRS, she would've probably given up with he first guy. Unbelievable! Just don't give up guys and do your homework, the IRS will run you over if you let them. They really, really don't like doing their jobs (there are a few who do).
    Last edited by DaveinTexas; 10-17-2012, 07:51 PM. Reason: Spelling
    Circular 230 Disclosure:

    Don't even think about using the information in this message!

    #2
    I sometimes wonder if these penalties stick in hopes that the taxpayer will just pay it. Imagine how many people do their own returns online and get notices from theirs and just assume that they did the return wrong and pay the tax and penalties. And a lot of them probably just call and set up an IA.

    We gotta fight for our clients. The news will spread that we are doing a great job of getting tax problems straightened out. More clients will come. Ka-Ching
    Gary B., E.A.
    ____________________________________
    I make no claim as to the accuracy of the information and will not be held liable for any damages caused by using such information.

    Comment


      #3
      The 1040x was the right thing to do of course, but trick is in the timing.

      Assuming client brings the cp2000 letter as soon as practicable after receiving it, I prepare the 1040x.
      Then have taxpayer file it at the appropriate address and with client's POA i then write a response to the cp2000
      explaining everything and enclosing copy of the 1040x just file marked of course "INFO only; do not process" and
      of course say that the official 1040x has been sent to appropriate office.

      I do not immediately pickup the phone and call PPS or anybody. Just present it to the office which sent the cp200 as a fait accompli.

      Never a problem; so far, but I hate to think what you were told about things changing may come true.
      ChEAr$,
      Harlan Lunsford, EA n LA

      Comment


        #4
        I so totally agree with your post - only mine have had slightly different scenarios in the past.

        Just finally "completed" a Year 2008 CP 2000 notice on one client and 2 more on 2009 CP 2000 Notices.

        I have been mindful of the accuracy related penalities assessed on the original CP 2000 notices, and I always try to give IRS the "re-calculations" and ask or say that the "accuracy related penalties" now with corrections will not apply and give them my new calculations.

        so far that has worked - So yes, the taxpayer is at a disadvantage if they do not know some of the "inner workings" and the "computerized generated notices"

        Frustrating for us as preparers and we have to keep checking and re-checking and making phone calls and finding someone at IRS that does understand that their "computer systems" are NOT always correct - there is such delay for IRS in posting the information and updating the "Taxpayers" Account.

        Hang In there! Just seems that there is so much "Inept" handling and a lot of needless communication (IRS) and wasting time ( which is mostly our time on behalf of the Taxpayer)

        Sandy
        Last edited by S T; 10-17-2012, 08:05 PM.

        Comment


          #5
          100% correct

          Originally posted by gboykin View Post
          I sometimes wonder if these penalties stick in hopes that the taxpayer will just pay it. Imagine how many people do their own returns online and get notices from theirs and just assume that they did the return wrong and pay the tax and penalties. And a lot of them probably just call and set up an IA.

          We gotta fight for our clients. The news will spread that we are doing a great job of getting tax problems straightened out. More clients will come. Ka-Ching
          I wonder how many other "glitches" occur! I once had a client have her statute of limitations extended because the IRS thought she was in Desert Storm! She was a 65 year old retiree! The statute was extended 3 years because of another glitch! Always question authority!
          Circular 230 Disclosure:

          Don't even think about using the information in this message!

          Comment


            #6
            Originally posted by ChEAr$ View Post
            The 1040x was the right thing to do of course, but trick is in the timing.

            Assuming client brings the cp2000 letter as soon as practicable after receiving it, I prepare the 1040x.
            Then have taxpayer file it at the appropriate address and with client's POA i then write a response to the cp2000
            explaining everything and enclosing copy of the 1040x just file marked of course "INFO only; do not process" and
            of course say that the official 1040x has been sent to appropriate office.

            I do not immediately pickup the phone and call PPS or anybody. Just present it to the office which sent the cp200 as a fait accompli.

            Never a problem; so far, but I hate to think what you were told about things changing may come true.
            Why bother sending the 1040X through the regular channels? The people handling the CP2000 are quite capable of making the necessary changes to the files, and they're generally better at it than the other departments.

            Comment


              #7
              Originally posted by Gary2 View Post
              Why bother sending the 1040X through the regular channels? The people handling the CP2000 are quite capable of making the necessary changes to the files, and they're generally better at it than the other departments.
              You are so right on. I just had the exact same scenario with a client with huge stock sales in 2009, some of which were omitted from the return due to the wacky way the 1099's were done. I DID NOT do a 1040X. I simply wrote a letter to them with all the documentation, including a corrected Sche D which produced a loss. So instead of owing $13K, they owed him $350 refund, the exact amount I advised would be due in the letter. With no other correspondence or contact with the IRS, it was processed within 6 weeks, all penalties abated, and a check is forthcoming. All the clients had to do was sign their letter confirming the correction. I never, ever call the IRS if I don't have to.

              Comment


                #8
                The reason for the 1040X

                Originally posted by Burke View Post
                You are so right on. I just had the exact same scenario with a client with huge stock sales in 2009, some of which were omitted from the return due to the wacky way the 1099's were done. I DID NOT do a 1040X. I simply wrote a letter to them with all the documentation, including a corrected Sche D which produced a loss. So instead of owing $13K, they owed him $350 refund, the exact amount I advised would be due in the letter. With no other correspondence or contact with the IRS, it was processed within 6 weeks, all penalties abated, and a check is forthcoming. All the clients had to do was sign their letter confirming the correction. I never, ever call the IRS if I don't have to.
                Was the carryover loss to the following year and I have done it this way over 100 times with no problems. If you read my post you will notice the problem that caused the headache was the "computer glitch".

                I file a 1040X because no, the folks that handle the CP2000 letters are not capable of making the changes. I don't even give them the option to do so. I give them a copy of the amended return to show the calculations and the proper changes to the return.

                The only reason I had to call was because the crew that handled the original correspondence dropped the ball on not removing the accuracy related penalty. Would it have been handled differently if I had just submitted a schedule d for 2009 and 2010? I don't see how it could have gone smoother that way, it would just cause greater confusion, hence the amended return.

                I tried to hand it to them on a silver platter, it just would have taken some 7th grade data processing skills to handle it properly. Next time I think I will just drive to Austin to make sure it is handled correctly.
                Circular 230 Disclosure:

                Don't even think about using the information in this message!

                Comment


                  #9
                  Originally posted by DaveinTexas View Post
                  Was the carryover loss to the following year and I have done it this way over 100 times with no problems.
                  Yes, there was a small carryover loss in my case to the following year, but only $183, amounting to $27 diff in tax. Not sure it is worth doing a 1040X for that (but that is what I would do -- separately -- for the following year if it were significant.) If the following years' net loss was already in excess of $3K without the change, I wouldn't bother. I would adjust the c/o on the next return due. I always thought we were not supposed to do a 1040X once a CP2000 was issued for that particular year, so I wondered if that perhaps caused the "glitch." And it sounds like the 2010 1040X got processed before the 2009 one. However, in your case it was an unusual situation. I never heard of a change in the tax and not a simultaneous recalculation of the penalties. Interesting.
                  Last edited by Burke; 10-18-2012, 01:24 PM.

                  Comment


                    #10
                    I see at least a half dozen of these per year. I too prepare a 1040X but I screen "Reference Copy" onto it and don't sign it. I reply to the CP2000 address asking them to adjust the taxpayer's account accordingly. This works the first time most of the time.
                    In other words, a democratic government is the only one in which those who vote for a tax can escape the obligation to pay it.
                    Alexis de Tocqueville

                    Comment


                      #11
                      If it results in a change to the following year as well, do you send that 1040X with the current one in question? I always wait until the first one is settled before sending in one for the following year (if info on one affects the other.)

                      Comment


                        #12
                        1040X is documentation

                        Originally posted by Gary2 View Post
                        Why bother sending the 1040X through the regular channels? The people handling the CP2000 are quite capable of making the necessary changes to the files, and they're generally better at it than the other departments.
                        I believe we owe everyone a 1040X if we are supporting any change in the original return. I believe this should serve as documentation. The original return plus the 1040X thus suffices, and this should be documented even though the trolls handling the CP2000 actually do their job correctly. There are a number of CP2000 notices that are overwhelmingly wrong, but are partially correct and the original should be changed.

                        However, if our position is that we are making NO changes on the original return, we take Gary's advice and work entirely with CP2000 people to clean up their mess. Remember, when a CP2000 comes our way, it is the GOVERNMENT trying to screw with the original return whether it needs it or not. If no change in the original is warranted, no 1040X.

                        Comment


                          #13
                          I do wait for the closing letter and will advise the IRS in my letter that I will be amending the following year to account for the carry forward. In the event they do have net capital gain but it still doesn't result in tax because they are in the 15% bracket and enjoy the 0% rate on the capital gain I will again wait for the closing letter to amend the state return.
                          In other words, a democratic government is the only one in which those who vote for a tax can escape the obligation to pay it.
                          Alexis de Tocqueville

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