Article in March 2011 issue states: "Every return is handled by a trained and IRS-certified Tax Aide volunteer..... The Foundation expects to save VA taxpayers more than $6.75 million in fees this year, based on an average of $150 per privately prepared return. (Here's the kicker)...Tax Aide volunteers are certified after taking a five-day course that teaches them how to handle the IRS 1040 form and its related forms. They are recertified every year after a six-hour refresher course that has 80-90 questions." Doesn't that make you feel just great about their expertise?