NT -"Treat Different Customers Differently"

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  • JohnH
    Senior Member
    • Apr 2007
    • 5339
    #1

    NT -"Treat Different Customers Differently"

    A thought for the day about "loyalty", and an interesting discussion that bears directly on basic business management. I labeled it "NT", but it really is all about how we choose to run our practices.

    http://sethgodin.typepad.com/

    If you've never heard of Seth Godin, I'll just say he's an interesting guy. If you already know who he is, then you'll know why I posted this link. I look forward to his blogs every day - he makes you think.
    Last edited by JohnH; 09-09-2010, 08:22 AM.
    "The only function of economic forecasting is to make astrology look respectful" - John Kenneth Galbraith
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    • luke
      Senior Member
      • Dec 2008
      • 437
      #2
      Thanks John

      Very interesting - dont we all wish we had more loyal customers.....

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        • JohnH
          Senior Member
          • Apr 2007
          • 5339
          #3
          Another good one by Seth today on the subject of "Loyalty".
          It's about the "Shape of Your Funnel" when evaluating how to develop & keep loyal customers.

          http://sethgodin.typepad.com/
          Last edited by JohnH; 09-15-2010, 11:49 AM.
          "The only function of economic forecasting is to make astrology look respectful" - John Kenneth Galbraith

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