My experience
I have not heard from anyone since prior to this tax season that just passed but I think I have heard from HRB once and I know that I have heard more than once each from Liberty and JH. I have also run across two other RAL Shop outfits that sell franchises. There are only two problems that prevent me from partnering up with one of these outfits. I want to do mostly complex returns and if I were told I had to spend even one more day doing all returns with nothing but wages kids and the kid related credits I would put a pistol to my head instead. Also I can't be bothered to print client checks or before June assist with "Where's my refund?" questions. I seek to bring into my reality people who understand three important things. First, not every tax professional can handle their return competently. Two, good customer service has to be paid for and is worth it. Three, anyone who gets a refund representing more than ten percent of their income for the year has planned unwisely.
I have not heard from anyone since prior to this tax season that just passed but I think I have heard from HRB once and I know that I have heard more than once each from Liberty and JH. I have also run across two other RAL Shop outfits that sell franchises. There are only two problems that prevent me from partnering up with one of these outfits. I want to do mostly complex returns and if I were told I had to spend even one more day doing all returns with nothing but wages kids and the kid related credits I would put a pistol to my head instead. Also I can't be bothered to print client checks or before June assist with "Where's my refund?" questions. I seek to bring into my reality people who understand three important things. First, not every tax professional can handle their return competently. Two, good customer service has to be paid for and is worth it. Three, anyone who gets a refund representing more than ten percent of their income for the year has planned unwisely.
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