After all, very few tasks in the accounting business are "no trouble" -- often we start work thinking something's "light duty" or "better" and quickly find we must revise that view. Depends on your perspective; formerly I charged extra for E-file and considered it to be a royal PIA. Then the Duke and others' pro-EF posts demonstrated that (pick one): it's faster and more efficient (I grudgingly concede it to be so)/ it's all for the greater good (think: the "big picture")/ tracking airborne electrons is easier than stamping envelopes (AKA "black is white").
Anyway, if you drop rates every time IRS drops a mandated apple in your lap, you'll soon have to take up social work and/or a vow of poverty
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Quite frankly, I feel "important" things are at far greater risk these days when handled by the US Postal Service. Aside from that issue, the client data does not have to be reentered by some IRS clerk and you do have an immediate record of the returns being accepted by the IRS/state. (I guess you should avoid mentioning the conveniences of online bill pay to said client...)
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