ATX Max offer?!!!???!!!

[anu31402]

I was an ATX client until this year. I love the MAX but can't really tell where CCH is heading. I almost bought TRX gimmick when they marketed to sell ATX product for $699 something kept telling me why would ATX license their products to TRX while still selling now subsidized product at a much higher price. It just didn't make business sense. Well, now, how true is the saying that "When it sounds too good to be true, it might just be it."

[otayreg]

TRX Pro bad Idea

If you are thinking in using TRX Pro think again. I did sign up with them and they will promise anything to get your business they sound professional an actually are very nice on the phone until you ask for your refund back. They have a 72 hour cancelation Rule
which basically means they keep your money even though they could not deliver on their promise. Usually any other company will give at least 30 days but TRX Alliance only gives 3 days because they know that by the time you get the disc with the program the 72 hours are gone and they keep your money.

In my case I purchased TRX Pro because I wanted to use the network option in my office.
We do taxes from 3 desks and the Pro Series Basic does not support the network. So I called TRX Alliance and they promise and stated that they could transfer my Proseries clients to TRX Pro. After 2 days spending 16 hours im my computer they were unable to transfer all my clients from proseries. When I called to speak with a manager they all say you only have 72 hours to cancel. Karen which is one of the managers said the reason they fail to mention that the conversion is not guaranteed is because their company does not want to discuss anything that seems negative and they want to keep everything positive. Also she compared their policy to a Surgeon that before you get a surgery they do not mention that you can die in the surgery room, which is not true, I told her to the contrary you have to sign that there is always a possibility that you may die.

Also one of the managers said the only one that can give you a refund is Doug Hughes the owner and I was advise to email him and he will answer back. Well it has been 3 emails to Doug Hughes and he does not even send an email stating that he is reviewing the situation.

I have never worked with an unprofessional company like TRX Alliance.

You have been warned.

[David1980]

TaxWise is having a lot of fun, but I'm not sold on the sale practices.

You can feel TaxWise now getting beat on by all of their competitors. After the death of IntelliTax, there was a huge number of high volume offices that were suddenly thrown into the market to look for something better. If they followed the flow they went to TaxWise, as that's what CCH wanted them to do.

TaxWise failed them, which we all know they would. No matter who you are, you simply cannot expand that quickly without adding resources to learn new material. And every customer regardless of who they used before you is going to have lots of idea that your software is doing stuff wrong, because their old software did it different. Most often they're wrong, their old software did something stupid. But there are things the old software did that were magnificient. So you have to somehow weed out the crap while taking the gold and putting that into your software. It's a hard task. One they were thrown into by their PHBs.

So at this point TaxWise's biggest goal is to not lose too many customers. Normal companies operating quite opposite of that, instead of fear of losign customers you look at how many new customers you're going to have. What your growth is going to be, rather than decay. If anything, I think this whole thing will have put ATX 6 feet under. By 2012 it'll just be a memory. TaxWise is supposed to get overhauled, so they'll have a newer cleaner better product hopefully that they can sell. Get those ATX boys running the worksheets. Forms are dead!

CCH I never see going away. They'll have something, but they don't really care about the individual preparers that they need to function.

All the other companies are living it up. Record growth at every other tax prep company other than CCH owned. You do feel bad for them, but it was their decision. Just doesn't look like they really thought that decision through.

An interesting phone call I received from a TaxWise sales person I assume (because I am no longer wtih them I guess, and they hadme as SBBT). They told me that becuse SBBT was sold I can't offer bank products. So I should give up on my software and come use theirs. Oh, republic is not taking new ERO's either.... So their offer was to ditch my software which I choose for much more than the ability to do a bank product (which can still be done, SBBT didn't die in that way, it's more of a change of structure that does the same product - nobody would ever notice it had changed without someone bringing it up) And then if I take their TaxWise product due to the SBBT fiasco, and assume TaxWise is correct, at best I get free tax software for a year that I absolutely cannot do bank products with.(And I see TaxWise as inferior - dumbed down too much for me. I may not be working for a CPA firm but I don't want all these wizards all over telling me that I put the wages on line 7).

[ChEAr$]

I received TaxWise from TRX about two weeks ago. It has been installed with noproblems and runs quite well. I can't imagine the difficulty you are having. Last year's records have carried over quite well.
TRX staff leaves a lots to be desired when you are having problems. If you get someone who doesnt know the software keep calling back until you have a knowledgable person.
It does look that this will be the last year we can get TW from TRX. This scares me but at least I will get through the 2009 tax season.

If you're like me, you probably through away the packaging material it came in, but if you
haven't completely taken the trash out in 30 days, maybe you will see that it came not
from TRX, but from Taxwise directly exactly where mine came from.

[MLINDER42]

Trx

Had you bought TAXWISE from TRX last year?

[Chief]

TRX Taxwise

I received TaxWise from TRX about two weeks ago. It has been installed with noproblems and runs quite well. I can't imagine the difficulty you are having. Last year's records have carried over quite well.
TRX staff leaves a lots to be desired when you are having problems. If you get someone who doesnt know the software keep calling back until you have a knowledgable person.
It does look that this will be the last year we can get TW from TRX. This scares me but at least I will get through the 2009 tax season.

[ChEAr$]

I don't know if this helps or not, but I think a former taxwise customer got basically a free offer from taxwise like mine with ATX. If you do a search on TRX software maybe you can get a name from that person or call taxwise???

It was I. (grin

[ChEAr$]

I ordered Taxwise thru TRX and I am having big problems.They sent me TRX PRO and can not find out after several calls if I will receive Taxwise or not .I asked for my money back and was refused so as of this moment do not know what I will do for software.

First thing tomorrow morning call Taxwise and tell them your plight. (plite? pleit? duh

Tell them you know of their kind offer to others and gently ask for the same consideration.

And post here how you came out.

Oh, and tell them I sent you.

[ChEAr$]

I'm a long time ATX customer, and switched to TRX this year and have had horrible problems with installation. As I'm trying to install this TRX 2009 software AGAIN I get a call from ATX offering me the Max software free of charge in order to retain me!!! I'm very lerious, but gave her no info and their seems to be no strings attached! Anybody out their know about strings I should be aware of?

Supermom! Take it!

I was in same boat, signed on with TRX in order to get my favorite TAxwise for $300,
but we know what happened. And when I got a call from Taxwise (sister company of
ATX, both owned by CCH) it sounded too good to be true; F R E E!

So I took 'em up on it, got Taxwise disks couple of weeks ago, installed, and everything
is hunky dory. This past Monday got the TRX software, opened it up and simply
threw it in the trash can.

I'm happy. At least for another year.

[Super Mom]

If you can get a free copy of ATX Max from ATX, why not take it? At least that way you will be assured of tax software that you are familiar with why you try to straighten out this mess. I did not find the ATX software to be that bad and I assume you switched because of price. Give the free software a shot.

Yes, I really like the ATX software, I changed purely for price. Thank God for the freebie! The call came just as I was TRYING to install TRX--Nightmarish company!!!! Nice people, bad software!

[MAMalody]

If you can get a free copy of ATX Max from ATX, why not take it? At least that way you will be assured of tax software that you are familiar with why you try to straighten out this mess. I did not find the ATX software to be that bad and I assume you switched because of price. Give the free software a shot.

[MLINDER42]

Trx

I am talking to Taxwise I have to wait to see if they will allow me to have it thru TRW. thanks for the help I will call the credit card company as a last resort.

[arlo]

screwed

Same problem you are having. Was with taxwise several years. Trx offered me the package for $300.00. I took it, paid $300.00. Three weeks ago they called and
said they could not honor the taxwise offer. I was a prior customer of Taxwise. They kept the money. I called them but still no help. I wrote a nasty letter to the president of the company. He sent me the TRX software. It is still sitting on my desk. I had to pay taxwise another $300.00 to get their software. My advise, have nothing to do with TRX.
That is what TAXwise advised me that they are going to do next year. arlo

[Super Mom]

I ordered Taxwise thru TRX and I am having big problems.They sent me TRX PRO and can not find out after several calls if I will receive Taxwise or not .I asked for my money back and was refused so as of this moment do not know what I will do for software.

I don't know if this helps or not, but I think a former taxwise customer got basically a free offer from taxwise like mine with ATX. If you do a search on TRX software maybe you can get a name from that person or call taxwise???

[tilt53]

I assume (dangerous, I know) that you paid with a credit card. Call the CC company and dispute the charge. As for software, can't help you there.