2005 Books

[Unregistered]

Will you ever start shipping these books automatically? Other companies do this, and it is very convenient, for me not to remember to order my books annually.

[Bees Knees]

Auto ship re-orders

I like it when other companies do it too. If you know what I mean....;^)

[TMI Moderator]

Will you ever start shipping these books automatically? Other companies do this, and it is very convenient, for me not to remember to order my books annually.

We do not have any type of automatic reshipping program in place at this time. Depending on responses from customers, we would consider using an automatic shipping program, but only for customers who had requested the service.

There are some companies that automatically ship products without a request from the customer. Our company would never consider implementing such a program. We believe that customers find the practice intrusive and otherwise annoying.

We're comfortable competing for your business on a continuing basis. We'll spend our energy on trying to earn your long-term loyalty, instead of taking you for granted because you purchased a product once.

[Jesse]

There are some companies that automatically ship products without a request from the customer. Our company would never consider implementing such a program. We believe that customers find the practice intrusive and otherwise annoying.

I'm one of those customers. I would rather be burdened by having to order rather than you keeping my credit card information on file like the "other" company does.

[S T]

Automatic

I am also one of those customers, who would rather NOT have automatic ordering.

Maybe The Tax Book will just send email notices to those of us that are registered reminding us to renew. I do like that feature and it would save the Company some money.

Sandy

[Chief]

Ordering Books

I, too, like the feature of email notification to remind me that it's ordering time again.

[Gretel]

Same here

I hate getting automatic oders, which I didn't place. I agree with the e-mail reminder. Thank you all for having us customers in mind first.

[DTS]

Ditto

Email notification works for me also. I think this would be a nice reminder.
Dennis

[Black Bart]

Auto-ship, no / e-mail, yes

I agree with the others above, except for the first "unregistered" poster. He/she may consider it a convenience and is certainly free to request the "service" from you.

In my view, it's an unwarranted and unwanted "high-pressure" sales tactic by aggressive, presumptuous companies who take it upon themselves to manage my affairs for me and, of course, I'd rather do that myself.

I think Paul is absolutely right about this.

P.S. I once worked for a company who received (if you can believe it) a fire-extinguisher in the mail from a company that operated in this manner. We had bought one the previous year. Needless to say, that was the last thing ever purchased from that company.

[Snaggletooth]

McAfee Security

Yes, this very tactic is what caused me to switch from McAfee to Norton. In order to renew with McAfee in 2004, I had to agree for McAfee to automatically charge my debit card in every successive year. When I searched for options to this arrangement, I found out there were none.

Thus McAfee lost one customer. They have millions more, but I'm hoping many of them feel the same way I do.

[KBTS]

Ordering

I agree with Paul on this as well. If you have a quality product, you should not have to force it on anyone by having automatic ordering. I like the email reminder idea, and I am sure the Tax Book editors would not flood us with email like some other companies do once they get you on a mailing list.

[JON]

Ppc

PPC's yearly updates for their series are sent out automatically. You can have them returned, but I'm sure it works for them(PPC). They are doing it right-we should order.

[dmj4]

my opinion

I really, really, don't like to have to return things, nor do I like to have things that I have not ordered sent to me.

I do like email for everything. I prefer it over receiving mail and I really dislike sales phone calls. It even annoys me when my phone company calls trying to change my phone service.

Just my opinion.

[Jesse]

Make that two Snags

Thus McAfee lost one customer. They have millions more, but I'm hoping many of them feel the same way I do.

Count me as a second customer they lost because of the auto billing. I prefer Norton's renewal warnings and I can reorder on my own.

[geekgirldany]

I really don't like the auto shipment either. One company that I get a tax ref. book from sends the book automatically and then a bill later. Atleast they don't charge my credit card. But I would prefer a bill first asking if I still want the book.