Quote Originally Posted by SHADE TREE TAX SERVICE View Post
My issue was the same. Clients who swore they never had it until the letter came. We quickly learned to ask the question 3 different ways and still got burned.
I did the same thing. I even had them look at their bank statements to be sure they had not sent a payment in December of 2015. I also told them to look at home for the 1095-A and described the packet it came in. They didn't find them until after the IRS letter came. All their extensive searching, according to client, did not produce the 1095-A until after the letter. This client was a FREE relative return.